The Manage Billing tab controls plan changes, upgrades, downgrades, and cancellations for your organization.
Change Plan
To switch plans:
- Open Billing & Usage from the organization sidebar.
- Select the Manage Billing tab.
- Click View All Plans to compare available options.
- Select the target plan and confirm the change.
Upgrades take effect immediately. Downgrades apply at the end of the current billing period.
Downgrading reduces plan limits, including data retention. Historical data beyond the new retention window is permanently removed after the downgrade takes effect.
Subscription Types
Monthly
Billed each month on the renewal date. Usage resets on the organization’s usage cycle. Overage is billed in the next invoice.
Annual
Prepaid for twelve months. Usage resets on the standard monthly cycle.
Billing Cycle vs Usage Cycle
- Usage cycle resets monthly on the organization’s reset date.
- Billing cycle is either monthly or annual, depending on the subscription.
| Usage Cycle | Billing Cycle | Notes |
|---|
| Monthly | Monthly | Standard subscription |
| Monthly | Annual | Annual prepay with monthly usage resets |
| Annual | Annual | Enterprise contracts only |
| Annual | Monthly | Not supported |
Cancel Subscription
To cancel, open the Manage Billing tab and select Cancel Subscription.
| Behavior | Detail |
|---|
| Access | Continues until the current billing period ends |
| Charges | No future charges after cancellation |
| Plan | Organization moves to the Community plan automatically |
| Data Retention | Reduced to Community plan limits |
