TestDino Support and Contact Channels

Contact the TestDino support team for help with setup, integrations, billing, or product questions via email or community channels.

The TestDino support team is available to help with setup, troubleshooting, and platform questions.

Support Channels

Reach the team by email or join Discord.

Email

Reach us at [e-mail] for technical issues, account questions, and follow-ups.

Discord

Join the community for discussions, questions, and updates.

Support Hours

Detail	Info
Hours	4:00 AM - 11:00 PM EST, Monday - Friday
Response time	Within 24 hours for all channels
Priority support	Available for Team and Enterprise plans

The team is distributed across timezones and responds to messages as quickly as possible.

Reporting Issues

When submitting a technical issue, include as much of the following as possible to speed up resolution.

1. Describe the issue

   Explain what happened, what you expected, and how often it occurs (every run, intermittent, or one-time).

2. Include identifiers

   Provide the Test Run ID or Dashboard URL for the affected run. Include the project name if not obvious from the URL.

3. Share environment details

   Include your testing framework, framework version, @testdino/playwright version, and CI provider.

4. Attach evidence

   Add screenshots, error messages with full stack traces, or CI execution logs. Redact sensitive data (tokens, credentials) before sharing.

What to Include

Category	Details
Issue frequency	Every run, intermittent, or one-time
Framework	Playwright version, Node.js version
Package version	@testdino/playwright version from package.json
Run ID	Test Run ID or dashboard URL
Error output	Full error message and stack trace
CI logs	Pipeline logs with sensitive data redacted
Configuration	playwright.config.js or playwright.config.ts settings

CLI Debug Mode

If the support team requests debug logs, enable verbose output:

npx tdpw test -t "$TESTDINO_TOKEN" --server-url https://reporter.testdino.com --debug

Share the full output with the support team. Redact API tokens before sharing.

Feature Requests

Submit feature requests through:

• Email at [e-mail]
• Discord in the feature-requests channel

Include the problem you are trying to solve, not only the feature you want. Context helps the team prioritize and design the right solution.

Security Issues

Report security vulnerabilities directly to [e-mail]. Do not report security issues through public channels.

Resources

FAQs, changelog, and getting started.

FAQs

Answers to common questions about setup, features, and billing

Changelog

Latest updates, features, and fixes

Getting Started

Step-by-step setup guide for new users